Payment & Refund Policy

Last updated: May 15, 2025

1. Payment Methods

Gashi AI accepts cryptocurrency payments only. We do not accept credit cards, debit cards, bank transfers, PayPal, or any other traditional payment methods.

The following cryptocurrencies are accepted:

  • Bitcoin (BTC) — via the Bitcoin network
  • Ethereum (ETH) — via the Ethereum mainnet
  • Litecoin (LTC) — via the Litecoin network
  • USDT TRC20 — Tether USD via the TRON network

Payments are processed automatically via blockchain transaction monitoring. No manual steps are required on your part beyond sending the payment to the provided address.

2. Plan Activation

Plans are activated automatically within minutes of blockchain confirmation. A minimum of 1 confirmation on the respective blockchain is required before your plan is activated.

Typical activation times by network:

  • Bitcoin (BTC) — approximately 10–30 minutes (1 confirmation)
  • Ethereum (ETH) — approximately 1–5 minutes
  • Litecoin (LTC) — approximately 2–10 minutes
  • USDT TRC20 — approximately 1–3 minutes

Once activated, you will receive email confirmation and your account will immediately reflect the new plan limits and features.

3. Pricing

All prices are displayed in EUR (Euro). At the time of checkout, the EUR amount is converted to the selected cryptocurrency at the current market exchange rate.

Exchange rates are determined at the time the payment address is generated and are valid for a limited window (typically 15–30 minutes). If payment is not received within that window, a new address and rate may be issued.

Due to crypto market volatility, the final EUR-equivalent of your payment may differ slightly from the displayed plan price. Minor underpayments (within 1%) may be accepted at our discretion. Significant underpayments will require a top-up or a new payment.

4. No Refund Policy

ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS FOR ANY REASON.

By completing a payment, you explicitly acknowledge and accept this no-refund policy.

When you purchase a plan on Gashi AI, service delivery begins immediately upon plan activation. This includes:

  • AI content generation requests being sent to our language model providers
  • Social media posts being published to your connected Facebook Pages
  • RSS feeds being monitored and processed
  • Computational resources being allocated and consumed on your behalf
  • API quota being used from our third-party service agreements

Because these costs are incurred at the moment of activation and cannot be reversed, no refunds can be issued under any circumstances — including but not limited to:

  • Changing your mind after purchase
  • Not using the Service after activation
  • Account suspension due to Terms of Service violations
  • Dissatisfaction with AI-generated content quality
  • Third-party API changes or restrictions (e.g., Facebook policy changes)
  • Technical issues that are resolved within a reasonable timeframe

We strongly encourage you to try our Free plan thoroughly before upgrading to a paid tier. The Free plan is available indefinitely with no credit card required.

5. Plan Expiry

All paid plans are valid for the duration specified at the time of purchase (e.g., 30 days for a monthly plan). Plans do not automatically renew.

When a plan expires, your account is automatically reverted to the Free tier. All data, connected pages, and configuration settings are preserved — only your access to paid features will be restricted until you purchase a new plan.

You are responsible for monitoring your plan expiry date. We may send an email reminder before expiry, but this is not guaranteed.

6. Payment Disputes

If you believe there was a technical error in your payment — for example, a confirmed transaction that was not reflected in your account — please contact us at support@gashi.live within 48 hours of the transaction.

Please include the following in your message:

  • Your registered email address
  • The cryptocurrency used and the transaction hash (TXID)
  • The plan you intended to purchase
  • The date and approximate time of the transaction

We will investigate and respond within 2 business days. Disputes submitted beyond the 48-hour window may not be eligible for review.

Note: chargebacks do not apply to cryptocurrency payments. Blockchain transactions are irreversible by nature.

7. Changes to Pricing

We reserve the right to change our pricing at any time. Price changes will be announced at least 7 days in advance on the platform and, where possible, via email notification.

Existing active plans are not affected by price changes. Your current plan will remain at the price you originally paid for its entire duration. Price changes apply only to new purchases made after the change takes effect.

We also reserve the right to introduce new plans, discontinue existing plans, or modify the features included in any plan. Material changes to plan features will be communicated in advance.

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